Details on exporting a HAR file.
What is a HAR file? I'm glad you asked. "An HTTP Archive (HAR) format file, is a JSON formatted log file of all web browser interactions with web servers."
I know what you're thinking - what does that mean and why will it help? HAR files can help our development team to troubleshoot issues such as:
Performance Issues - such as slow video load, timeouts when performing a certain task.
Page rendering - incorrect page format, missing information.
It is recommended to use Chrome to generate HAR files because it natively provides the Developer Tools to facilitate this.
To create a HAR file:
Open Google Chrome and go to the video where the issue is occurring.
From the Chrome menu bar select View > Developer > Developer Tools.
From the panel opens at the bottom of your screen, select the Network tab.
Look for the round Record button in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording.
Check the box next to Preserve log.
Click the Clear button to clear out any existing logs from the Network tab.
Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded.
Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.
Upload your HAR file to your ticket or attach it to your email so that we may analyze it.