How can I contact WIREWAX when I need help?

WIREWAX prides itself on unparalleled support for all users. Submitting a ticket is not an ideal process for someone that needs a fast solution. That's why we prefer to have a chat with you to provide the highest level of support possible. If one of our team is unable to support you, we'll escalate to our Product Development team to find a resolution.

While using WIREWAX, anytime you have a question you can click the chat icon in the Studio to reach out to us.

You have access to our worldwide support team to assist you with learning the best practices, troubleshooting issues or merely tell us how you feel.

Don't feel like chatting?

Email us at support@wirewax.com, and we still treat you like the VIP that you are.

Nothing makes us happier than being able to provide a great tool for you to create interactive video masterpieces with. Unfortunately, things sometimes might not work as expected.

We want to help get things shipshape as soon as possible so you can continue creating your interactive masterpieces and in order to do this it really helps us if you can provide the following details:

- Your browser + version

- Operating system

- Internet connection type (mobile 3G/4G, fixed line, wifi, etc.)

- URL where the fault occurred

- Steps leading up to the fault

- Any visual references and/or screengrabs where possible